# Data Deletion — Reachlee

> How to delete your Reachlee account and all associated data, including the Meta deauthorize callback.

# Data Deletion

Effective: 15 May 2026

You can delete your Reachlee account and all data associated with it at any time. This page describes how, what gets removed, and when.

## How to Request Deletion

### Option 1 — Disconnect Reachlee from Instagram

In your Instagram app, go to **Settings → Apps and websites**, find Reachlee in the list of authorized apps, and tap **Remove**. Meta sends Reachlee an automated `deauthorize` callback. On receipt, we immediately revoke the access tokens for that Instagram account and begin the deletion process below.

### Option 2 — Delete your account in-app

Sign in at [reachlee.co](https://www.reachlee.co) and go to **Settings → Account → Delete account**. This permanently removes your Reachlee account.

### Option 3 — Email us

Send an email to [tusharkapil@reachlee.co](mailto:tusharkapil@reachlee.co) from the email address linked to your account, with subject **“Delete my data”**. We will confirm receipt and complete deletion within the timeline below.

## What Gets Deleted

* Your Reachlee account (email, name, profile).
* Every Instagram account you connected — handle, profile info, and the long-lived access token Meta issued.
* All contacts (Instagram users who have interacted with your account through Reachlee).
* All messages stored from those contacts, in both directions.
* All automation configurations (triggers, keywords, DM templates, link unfurls).
* All automation run logs and follower-count snapshots used for the growth metric.
* Any captured leads (emails collected via DM automations).
* Subscription record (held by Dodo Payments per their policy).

## Timeline

* **Immediately**— Instagram access tokens are revoked from our database and from Meta's side via API. Active automations stop running.
* **Within 24 hours** — your account is marked deleted and is no longer accessible via sign-in.
* **Within 30 days** — all data is purged from active databases.
* **Up to 90 days** — encrypted database backups may still contain your data. These are not accessed during normal operations and are rotated out automatically.

## Confirmation

We send a confirmation email when deletion completes. If you do not receive confirmation within 7 days of your request, please email [tusharkapil@reachlee.co](mailto:tusharkapil@reachlee.co) and we will follow up.

## What We Cannot Delete

We cannot delete data held by third parties on your behalf, such as:

* Messages that have already been delivered to your Instagram account — those live in Instagram and are governed by [Meta's Privacy Policy](https://www.facebook.com/privacy/policy).
* Payment records held by Dodo Payments — those are governed by [Dodo Payments' Privacy Policy](https://dodopayments.com/privacy-policy).

## Contact

For any questions about data deletion, email [tusharkapil@reachlee.co](mailto:tusharkapil@reachlee.co).

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Source: https://www.reachlee.co/data-deletion